At FJN we are aware that the use of your personal data requires that it be done consciously and based on a relationship of trust. We respect your privacy and process your data in strict compliance with applicable law. This page gives you information about our policies regarding the collection, use and disclosure of Personal Information when you use our Service. The General Regulation on Data Protection - Regulation 2016/679 of 27 April, considers personal data to be "information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, identifiers by electronic means or one or more physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."
Depending on how the Customer interacts with the FJN (online, offline, on the phone and / or in person), we collect various types of information about you as follows:
Personal contact information: this includes information that you provide to us and that allows us to contact you, such as your name, mailing address, email address, social networking data or telephone number.
Demographic information: any information that describes your demographic or behavioral characteristics. Some examples include your date of birth, age or age, geographic location (eg postal code), favorite products, hobbies and interests, as well as information about the household or lifestyle.
Computer / mobile device technical information: Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, type of operating system and still, type of Web browser and version. If you access the FJN website or app (application) through a mobile device, such as a smartphone, the information collected will also include, where permitted, your mobile phone unique identification number, advertising identifier, geolocation and other data mobile devices.
Websites / Communications Usage Information: When browsing and interacting with our websites or newsletters, we use automatic data collection technologies to collect certain information about your activity. This includes information such as the links you click on, the pages or content you view, and for how long, as well as other similar information and statistics about your interactions, such as content response times, download errors, and length of visits to certain pages. This information is captured through automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and / or Omniture). The consumer has the right to oppose the use of such technologies.
Customer Feedback: This includes information that you voluntarily share with us about your experience of using our products and services.
Customer-generated content: This refers to any content you create that you then share with us on a social network or by transferring it to one of our websites or apps, including the use of social network apps, such as Facebook. Some examples include photographs, videos, personal stories or other media or similar content. Whenever permitted, we collect and publish customer-generated content related to a variety of activities, including contests and other promotions, community website features, consumer engagement, and third-party social networking activities.
Customer Service: We use your Personal Information for customer service purposes, including answering your questions. This process usually involves the use of certain personal contact information and information related to the reason for your question (eg, technical question, product issue / complaint, general question, etc.).
Other general purposes: We use your personal data for other general business purposes, such as conducting internal marketing and demographic studies, as well as evaluating the effectiveness of advertising campaigns.
Legal reasons or merger / acquisition: In the event that the FJN or its assets are acquired by or incorporated in another company, including insolvency reasons, we may share your personal data with any of our legal successors.
We are committed to ensuring the protection of the security of the personal data that is made available to us, and approved and implemented rigorous technical and organizational measures in this regard. Compliance with these rules is an obligation of all those who access them.
Access restricted to your personal data.
Data transfer in encrypted form.
Storage of personal data in encrypted form.
Protection of information technology systems through firewalls.
Continuous monitoring of access to information technology systems, preventing, detecting and preventing the misuse of your data.
When there is no legal obligation to preserve personal data, your personal data will be kept for the time needed for the purpose for which they were collected, after which they will be anonymised or destroyed. For the purposes described in this Privacy Policy, your personal data will be kept for a maximum period of 12 months, counted from the last contact made.
In the scope of its activity, the FJN may use third parties for the provision of certain services, namely for the conduct of satisfaction surveys. Sometimes the provision of these services implies access by these entities to the personal data of our Clients, and the FJN will be responsible for the personal data that it makes available. When this happens, appropriate measures are taken to ensure that the entities that have access to the data are reputed and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in a contract to be signed between the parties. Accordingly, any subcontracted entity shall be required to take the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and in any other way of illicit treatment. The FJN transmits its data to the marks represented for the following purposes:
Granting of legal and contractual guarantee.
Carrying out security campaigns to which they are subject by virtue of the contracts that the FJN celebrates with its clients.
Our Service is not intended for children under the age of 16 ("Children"). Child data are collected only upon authorization from the parental responsibility holder, so we do not knowingly collect personally identifiable information from children. If you are the parent or guardian, and you are aware that your child or guardian has provided us with personal information, please contact us. If we are aware that we collect Personal Information from children under the age of 16 without your consent, we will immediately take steps to remove this information from our servers.
At FJN we guarantee that you can access, as Data Holder, your personal data. The Data Holder has the right to request, at any time, the rectification of his Personal Data, as well as have the right to withdraw, at any time, the consent provided or request the deletion of his Personal Data. For this purpose you can contact us through the following e-mail address: fjn@fjn.pt or via postal mail. We inform you that you have the right to submit any complaint to the control authority - National Data Protection Commission: Rua de São Bento, nº 148, 3º, 1200-812 Lisboa, Portugal / Tel .: (+351) 213 928 400 / Fax: (+351) 213 976 832 / E-mail: geral@cnpd.pt.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions regarding the use of your personal data you may contact our Data Protection Officer at the following e-mail address: fjn@fjn.pt.
